Why am I still restricted from using AI tools even though I purchased a PhotoGrid membership?

In order to provide better quality background removal effects and complete services, we have developed a premium membership Pro plan for increased use of 10+ cutting-edge AI tools.
Unlimited use of Remove background & AI removers, and image enhancer.
In the future, the premium membership Pro plan will also add more services and membership benefits.
If you like the background removal function, we hope you can upgrade to the premium Pro plan.

Why no premium status displayed in the PhotoGrid APP after the purchase is completed?

Please update your PhotoGrid to the latest version through PhotoGrid website and try to log in again. Warm reminder, please make sure all your devices are logged in to the same Google account you upgrade to Premium to enjoy your Premium journey:)

How can I cancel my web subscription plan?

May you let us know which part of the function does not satisfy you in the membership version? We will try our best to improve it!
If you purchase PhotoGrid Premium on the website, you can go to photogrid.app > log in to your PhotoGrid account > click on your profile picture > select "Settings"> click "Unsubscribe" to unsubscribe.
If you purchase PhotoGrid Premium on the App Store, we are not authorized to fulfill your needs, Please wait patiently after completing the following steps (refund link: https://support.apple.com/en-us/HT204084). We are sincerely sorry for the inconvenience.
If you purchase PhotoGrid Premium on the Google Play, we are not authorized to fulfill your needs, Please wait patiently after completing the following steps (refund link: https://support.google.com/googleplay/answer/7205930?hl=en). We are sincerely sorry for the inconvenience.
※ Attention: Please cancel subscription at least 24 hours before the end of the current subscription period, and we will not charge you any fees. However, if your subscription has been paid, we will be unable to assist you refund.

What are the benefits if I purchase PhotoGrid Premium from the website?

If you purchase PhotoGrid Premium on the website, you can fully access every premium tool on the Web and different platforms such as Android and iOS at the same time.

If I purchase PhotoGrid Premium on the website, on which platforms can I use it?

Currently, users who subscribe to our Premium through PhotoGrid Web can easily use our premium tool not only on the Web but also on both Android and iOS platforms.
However, we apologize that members who purchase our Premium on Google Play or App Store are not able to transfer service to a different platform due to the payments policy. If you need to use our service on a different platform, you can cancel your subscription and resubscribe.

Does PhotoGrid provide a free trial service?

If you purchase our annual subscription, you can use our PhotoGird Premium for free within 3 days. Cancellation within the session will not be charged.

If I purchase Photogrid Premium on the website, is there a receipt?

Once payments are completed through PhotoGrid Web, the invoices will be automatically sent to your email account.

How to experience the latest version of PhotoGrid after purchase?

You can download or update our latest version of PhotoGrid on our website. Once you open our app and login into the latest version of PhotoGrid, you get a better experience with our PhotoGrid premium tool, or you can use our website.

It says "this type of file can harm your device" when I'm trying to download the latest version of PhotoGrid through the website link.

The APK download file provided by the PhotoGird official website is the latest PhotoGird versions to ensure that you can get the best experience.
It's safe and will not damage your device. You can click confirm to install without worry.