Unlimited Access to All Features and All Platform

Frequently Asked Questions

• Why no premium status displayed in the PhotoGrid APP after the purchase is completed?

  Please update your PhotoGrid to the latest version through PhotoGrid website and try to log in again. Warm reminder, please make sure all your devices are logged in to the same Google account you upgrade to Premium to enjoy your Premium journey:)

• How can I cancel my web subscription plan?

  May you let us know which part of the function does not satisfy you in the membership version? We will try our best to improve it!
  If you purchase PhotoGrid Premium on the website, you can go to photogrid.app > log in to your PhotoGrid account > click on your profile picture > select "Settings"> click "Unsubscribe" to unsubscribe.
  If you purchase PhotoGrid Premium on the App Store, we are not authorized to fulfill your needs, Please wait patiently after completing the following steps (refund link: https://support.apple.com/en-us/HT204084). We are sincerely sorry for the inconvenience.
  ※ Attention: Please cancel subscription at least 24 hours before the end of the current subscription period, and we will not charge you any fees. However, if your subscription has been paid, we will be unable to assist you refund.

• What are the benefits if I purchase PhotoGrid Premium from the website?

  If you purchase PhotoGrid Premium on the website, you can fully access every premium tool on the Web and different platforms such as Android and iOS at the same time.

• If I purchase PhotoGrid Premium on the website, on which platforms can I use it?

  Currently, users who subscribe to our Premium through PhotoGrid Web can easily use our premium tool not only on the Web but also on both Android and iOS platforms.
  However, we apologize that members who purchase our Premium on Google Play or App Store are not able to transfer service to a different platform due to the payments policy. If you need to use our service on a different platform, you can cancel your subscription and resubscribe.

• Does PhotoGrid provide a free trial service?

  If you purchase our annual subscription, you can use our PhotoGird Premium for free within 3 days. Cancellation within the session will not be charged.
  ※ Attention: We only offer a 3-day free trial for members who purchase our annual subscription for the first time. If you have used our free trial, your subscription will be charged.

• If I purchase Photogrid Premium on the website, is there a receipt?

  Once payments are completed through PhotoGrid Web, the invoices will be automatically sent to your email account.
  If you purchase through the App Store, the receipt will be sent through the store.

• How to experience the latest version of PhotoGrid after purchase?

  You can download or update our latest version of PhotoGrid on our website. Once you open our app and login into the latest version of PhotoGrid, you get a better experience with our PhotoGrid premium tool, or you can use our website.

More questions? Welcome to contact us or see more frequently asked questions